Revised as of April 18th, 2023
Users of the Website’s Services (hereinafter referred to as “you”) give consent to be bound by these Terms in their integrity when you access the Website or order a product and/or service through the Website.
This Website is owned and operated by LESTAS UAB, a company incorporated under the laws of Lithuania (hereinafter referred to as the “Company”, “We”).
2. WHAT ELSE TO READ
This document constitutes the legally binding agreement between users of the Website and the Company.
Our Services are available only to individuals who are 18 years and older, who can form legally binding contracts under applicable law.
The agreement starts when you first access the Services (“Effective Date”). The agreement continues until either party terminates the agreement by notifying the other party by giving a notice of termination.
We may amend the context of these Terms and reserve the right to do so at our sole discretion. In addition, we may notify you about significant changes in these Terms by updating the “Last Updated”. Updated Terms shall become valid at the moment they are published and you waive the right to receive specific notice of each such change. Please, check these Terms regularly to be aware of all current provisions thereof.
Any provision of this agreement which is prohibited or unenforceable in any jurisdiction shall be so only as to such jurisdiction and only to the extent of such prohibition or unenforceability, but all the remaining provisions of this agreement shall remain valid and enforceable.
This agreement does not give rights to any third parties, but the Company’s rights and obligations can be assigned to others.
4. THE SCOPE OF SERVICES
This Website is an online tutoring platform which also provides help with homework, provides academic, expert and other kinds of support for learners.
Our purpose is to help you with finding the best tutor (“Tutor”) for your concrete needs.
5. YOUR ACCOUNT
Our Services may be accessible only through the personal account registration.
While you establish a relationship with the Company by registration at the Website, you will be asked to provide us with certain information about yourself. You hereby warrant and confirm that any and all information, submitted by you to us is accurate, valid, up-to-date, and complete.
We let you sign up with Google or Facebook. Signing up with Google or Facebook frees you from creating a new username and password set. Please note that we do not have access to such accounts.
You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibility for all activities that occur under your account or password.
6. PLACING AN ORDER
You may place an order by clicking on the button “Hire Expert” in the upper right corner of the Website.
Further to make an order, you should provide our chat-bot with further order details, in particular, but not limited to:
- working topic;
- scope of work (no more than 150 pages);
- a deadline for tutor helping;
- additional details (if you have such)
After you make an order all the tutors can see it and make their price offers (bids) from which you can choose the best proposal for you and click button “Hire” to employ the tutor.
The tutor himself determines the price for which he is ready to fulfill the order, so the final cost of the order consists of the minimum price calculated by the Website and the price determined by the tutor for his services.
You are always able to track the order’s development and contact our support team for assistance or chat with the hired expert (tutor).
7. PAYMENT. CHARGEBACK AND REFUND
PAYMENT. By making an order, you give your agreement to buy the product. You shall agree and accept the total price after making an order by you and choosing your tutor. The price of each order depends on the scope of services and tutor you choose.
Once you see the total amount, you can add funds on the billing page where you need to fill in your billing information.
You may also add funds to your user account balance at any time to use them for new orders.
You have the right to request a withdrawal of funds from your user account balance during the 6 month’s period from the day when the funds were deposited. For covering the operation costs, when the mentioned period is over, we reserve the right to withdraw money from the user account balance. You will receive an email notification about this.
Payment processing on the Website is provided by third-party payment processors which allow you to transfer funds as payment for our Services. The additional fees may be applied for some payments, such as currency exchange fees or online payment processing fees.
*Local tax charges may vary depending on the payment method used and may be added to your total price, if applicable.
If for some reason the payment was not successfully completed, we may suspend your access to the services until the payment is completed.
Company does not store your credit card information to ensure safety of your personal information. For every purchase transaction you will need to enter your credit card information.
Company bears no responsibility for the extra costs, imposed by any third party, including, but not limited to any exchange rates, processing fees and any other fees.
Refund. We allow you to request a reversal of your payment transaction (“Refund”) if you consider that Services provided by our Website was accomplished below the standards and requirements set out in the order form. You are entitled to request a Refund during the Refund period which begins immediately after the deadline to provide the product expires and elapses after 72 hours. Also, if for some reason you want to change your order but conditions for order revision is not an option for you, you are entitled to request a Refund while the order is in progress
We also may give you Refunds for some Services at our discretion according to these Terms.
Refund eligibility depends on country or region. If some countries or regions have consumer law protections, you retain your rights under these protections.
If you are dissatisfied with quality of any tutoring service please inform us. Refund requests based on quality will be consider by our support team during 3-5 business days after the request was received. The Refund will be provided either to your account balance or to your original payment method.
You can get 100 % refund in the following cases:
- if the service/product does not comply with the initial instructions in the order form;
- if the product was provided out of the set deadline;
- if during 15 minutes after you submitted your order you decided to cancel it;
- if you paid twice for the same order – a Refund of the second payment will be provided after your confirmation
In the following cases Refund is not possible:
- if your order has status “finished”;
- if you simply state that you are not satisfied with the Services provided;
- if the Services delivery date was missed by your fault (you provided insufficient materials or we could not contact you via the provided means of communication);
- if the delivery of the Services was impossible because of invalidity of the email address specified in your user account;
- if the deadline placed in the order form differs from the actual one;
We do not offer partial Refunds.
We are not responsible for any kind of fee charged by banks or third-party payment processors and will not cover it when initiating a refund.
Chargeback. In the event of a chargeback by banks or third-party payment processors, you agree that we may suspend access to any and all accounts you have on our Website.
If you initiate a chargeback request and a 100% refund is granted, we prohibit you to use the product and our Services.
The Website may provide, or third parties (including our Tutors) may provide links to non – paperdon.com websites or resources. Links to other websites contained in this Website are intended only for informational purposes. You acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource.
9. USER CONTENT
You can submit, upload, post, display, communicate or otherwise publish content, such as text, comments, records, files, links graphics and pictures and other materials (“User Content”).
For any content provided by users to the Website, including any text, comments, records, files, links graphics and pictures (“User Content”), solely for the purpose of display on the Site, you grant us a non-exclusive, perpetual, irrevocable, unrestricted, transferable, fully sub-licensable, worldwide, royalty-free license to use such content for providing Services.
You agree not to post User Content that contains any information or content that you do not have a right to make available under any law or under contractual or fiduciary relationships.
10. APPLICABLE LEGISLATION AND DISPUTE RESOLUTION
These Terms as well as other legal documents are governed by the valid legislation of Lithuania.
You and the Company shall endeavor to resolve any outstanding matter through negotiations.
In a case whether the Parties fail to reach an agreement, the dispute shall be submitted to the competent court of relevant jurisdiction under the Applicable Legislation.
By providing us your email address, you agree and consent to receive email messages from us. These emails may be transactional or relating to the products or Services we offer.
OUR SERVICE IS PROVIDED ON AN “AS IS” BASIS WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OF ANY KIND, THAT MAY APPLY TO THE WEBSITE OR ANY CONTENT INCLUDED ON THE WEBSITE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY OR COURSE OF PERFORMANCE.
YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH TUTORS AND OTHER USERS OF THE SITE AND SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY INTERACTION WITH TUTORS OR USERS VIA THE SERVICES OR OTHERWISE. WE MAKE NO REPRESENTATIONS OR WARRANTIES AS TO THE CONDUCT OR QUALIFICATIONS OF TUTORS OR OTHER USERS OF THE SITE OR SERVICES OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE USERS OR USERS OF THE SITE OR SERVICES. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS AND INTERACTIONS WITH TUTORS AND OTHER USERS OF THE SITE AND SERVICES AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE SITE OR SERVICES.
IN CASE OF ANY CIRCUMSTANCES OF INSUPERABLE FORCE (I.E. EVENTS OF EXTRAORDINARY OR INSUPERABLE NATURE) (HEREINAFTER REFERRED TO AS THE “FORCE MAJEURE”) THAT HAVE OCCURRED AND REMAIN IN EFFECT BEYOND CONTROL OF ANY PARTY AND THAT AN AFFECTED PARTY COULD NEITHER FORESEE NOR PREVENT FOR OBJECTIVE REASONS, IF THE FORCE MAJEURE PREVENTS AN AFFECTED PARTY FROM PROPER EXECUITION OF ITS OBLIGATIONS HEREUNDER, THE TERM FOR EXECUTION OF SUCH OBLIGATIONS HEREUNDER SHALL BE EXTENDED FOR THE PERIOD OF FORCE MAJEURE. FORCE MAJEURE SHALL INCLUDE, BUT IS NOT LIMITED TO, WARS AND OTHER MILITARY OPERATIONS, EARTHQUAKES, FLOODS, AND OTHER NATURAL DISASTERS, PANDEMIC, ADOPTION OF LAWS AND REGULATIONS BY STATE AND LOCAL AUTHORITIES, FAILURE OF POWER SUPPLY OR COMMUNICATION SYSTEM OR OTHER SIMILAR CIRCUMSTANCES THAT PREVENT THE PARTIES FROM THE PROPER EXECUTION OF THEIR OBLIGATIONS HEREUNDER.
THESE TERMS SHALL REMAIN IN FORCE UNTIL TERMINATED EITHER BY YOU OR BY US. THE COMPANY IS ENTITLED TO TERMINATE THESE TERMS AT ANY TIME AT ITS OWN DISCRETION WITHOUT EXPLAINING THE REASONS THEREOF.
13. CONTACT US
If you have any questions about this Terms or you need some additional information on Services provided you can contact us:
by E-mail: [email protected]
by phone number: +1 (844) 335 1283
Last Updated on January 3, 2023
Effective Date: January 3, 2023